This policy explains when and how you may request a refund of credits or payments made to Citipen (operated by TAK Trading Co., Ltd.).

1. What is refundable

Unused credits purchased within the last 7 days may be refunded in full at your request, provided the account has no AUP/ToS violation.
Failed tool invocations that did not produce a valid output are automatically refunded to your balance — no action needed.
Duplicate / accidental deposits (e.g. you sent the same Bank VN transfer twice with identical reference code) will be refunded to the originating account.

2. What is not refundable

Credits that have already been spent on a successful tool run.
Deposits older than 7 days, even if partially unused, unless required by applicable consumer-protection law.
Accounts terminated for violation of our Terms or Acceptable Use Policy.
Charges resulting from API key sharing or unauthorized account access where you failed to safeguard your credentials.

3. How to request a refund

Email [email protected] from the address on your account.
Include: your reference code (CITXXXXXX) or USDT tx hash, amount, date.
State the reason briefly (unused / duplicate / failed runs not auto-refunded).

We respond within 3 business days. Approved refunds are processed within 7 business days via the same payment method when possible.

4. Refund channels

Bank VN: refunded to the originating ACB / Napas account.
USDT TRC-20: refunded to the originating Tron address (you bear the ~1 USDT network fee).

5. Chargebacks

Initiating a chargeback without first contacting us is a breach of these Terms and will result in immediate account suspension pending review. Please contact [email protected] first — we resolve most disputes within 3 business days.

6. EU/UK consumer rights

If you are a consumer in the EU/UK, the 14-day distance-selling withdrawal right does not apply to digital content (credits) where you have begun using the Service with your explicit consent — which you provide on first credit spend.

7. Contact

Support: [email protected]
Billing: [email protected]

Refund Policy